Contact

Questions about a tool, a file or a payment all go to one inbox: support@kedop.com.

What to include

The website address, what happened and, for a purchase, your order number. Please don't send passwords, card details or confidential files.

For a problem with a tool, a small example with made-up numbers is usually enough for us to reproduce it. Support is by email only.

Orders and downloads

After payment the download page opens and the link is emailed to you. It works for 72 hours and up to five downloads. If it has expired, email us your order number. Refunds are available within 7 days of purchase; see the refund policy.